HOSPITALITY CONCIERGE
AI Chatbot
A concierge that answers in any language — and can actually act on the answer.
BUILT BY CASTIS IO
WHAT IT DOES
Grounded in the property, not the internet
Answers come from the hotel’s own knowledge base — hours, policies, menus, facilities — with access filtered at retrieval, before anything reaches the model.
It can act, not just reply
A request becomes a task in the staff app, and the task returns proof. Most concierge chatbots stop at the answer; this one closes the loop because the screens and the staff app are already yours.
Every guest surface
In-room television, guest web, QR code and messaging, in the languages your guests actually arrive speaking.
CAPABILITIES
Grounding
Property knowledge base, permission-filtered retrieval
Action
Creates service tasks, routed to on-shift staff
Surfaces
In-room television, guest web, QR, messaging
Languages
Multilingual guest interaction
Governance
Every inference logged, attributed and auditable
Standards and interoperability
Retrieval-time permission filteringInference audit logging
WORKS WITH